CUSTOMER SERVICE

In South Carolina

Forino is proud to have a dedicated Customer Service Manager available to answer any questions you may have before, during, or after you move into your new home.

To reach our Customer Service Manager, Kelly Knight please email Cssc@forino.com or call us at 843-645-2250.

Kelly-Knight

Meet Kelly

Our customer service manager

Forino is proud to have a dedicated customer service manager available to answer any questions you may Kelly Knight has been working in construction since he was 14. Not only does he know the industry, he knows the Forino product and is available any time to answer whatever question you may have regarding your new home, interior design, or home improvement project. 

 

Our Customer Service Process

In order to better assist our customers and make the home-buying process as smooth as possible, we have procedures in place that make your life easy and ensure complete customer satisfaction.

Builder Walk-Through

The purpose of the walk-through is to allow the Owner or Owner Representatives and Forino Representatives an opportunity to walk through the property noting any and defects and/or missing items. You will receive a copy of the punch list (defects and or missing items) upon completion of the walk-through.

Three-Month Follow Up

Approximately three months from the date of your settlement, customers can send a Request For Service Form to our Customer Service Manager.

Upon receipt of this form, our Kelly will review your requests and a determination will be made as to which items are covered under our warranty.  No additional items will be considered the day of the follow-up call if they were not on the original list sent to our office.

You will be contacted to set up a convenient time and date to allow our Customer Service Manager to visit your home.  Our goal is to have all documented requested service items completed at that time.  Any items not completed at this time of service will be scheduled to be completed within thirty (30) days, excluding possible delays caused by parts and materials availability or inclement weather.

Builder's Warranty

No matter which community you live in, Forino guarantees a top-quality home at a cost you can afford. We also provide a builder's warranty for all Forino homes, regardless of the community, ensuring 100% customer satisfaction. To learn more about the details of the builder's warranty on your home, please see the standard specifications sheet for your community.

Reach Out!

 Simply submit the form and someone from our team will be in touch shortly.

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